Processes that don’t scale
What worked at 50 employees breaks at 500. Every inquiry lands in the same undifferentiated queue and waits the same amount of time.
HR Transformation & Strategy
People-first HR, built for change.
I help organizations turn HR strategy into action, with clear roadmaps, better ways of working, and hands-on implementation. Together, we build HR's ability to adapt, deliver, and sustain change.
Current stateBetter state
The problem
The old HR playbook doesn’t scale anymore.
Growth, new technology, shifting expectations, and expanding workloads can expose weaknesses in the way HR operates. Add in AI and teams are facing more gaps.
Strategic projects without ownership
Initiatives stall the moment competing priorities show up because nobody owns getting them from decision to done.
Systems that don’t talk to each other
More tools didn’t mean more integration. Workflows still break at the handoff between them.
Teams overwhelmed by transformation
Constant change outpaces the team’s capacity to absorb it, pulling senior HR talent into constant triage.
What I fix
Four ways to fix the root cause.
When HR feels stuck, it's rarely the people. It's how the work is set up.
Fix how the work flows
HR teams are hired for judgment, then buried in admin work. That's usually a design problem: unclear ownership, processes that vary by team, and requests that bounce around before anyone solves them. I redesign how the work actually moves.
Operating models & process improvementTurn plans into progress
Big initiatives stall when there's no sequence, no owner, and no rhythm. I build the roadmap and run the work in short cycles, so you see progress in weeks, not quarters.
Roadmaps & Agile HR deliveryAI, adopted thoughtfully
Targeted automation for a specific bottleneck, like self-service, request routing, or triage. Not tools for their own sake. Judgment stays with your team.
AI & technology projectsMake it stick
Knowledge that lives in one person’s head walks out the door with them. I help you organize what your team knows, plan what to capture first, and turn it into short, findable content and tools people actually use.
Knowledge systems & SOPs
Meet Jillian
You'll work directly with me.
I'm Jillian Hintz, founder of JMH. I've spent 20+ years in HR leadership fixing how HR work gets done, across banking, fintech, SaaS, and data services.
More about meThe method
Strategy designed to become action.
- 01Understand
Map how work moves today: ticket volume, queue structure, ownership gaps, and where your best people are stuck on triage instead of strategy.
- 02Align
Define the target delivery model: tiering, SLAs by issue type, clear ownership, and the specific measures that will prove it worked.
- 03Design
Build the case management structure, decide where AI actually helps, and lay out the roadmap to get there.
- 04Activate
Stand up the new tiering and ownership model with the team, with hands-on training and change management built for what is in motion.
- 05Strengthen
Stand up the dashboards and feedback loop that keep response times and adoption on track after the engagement ends.
- 01/05Understand
Map how work moves today: ticket volume, queue structure, ownership gaps, and where your best people are stuck on triage instead of strategy.
- 02/05Align
Define the target delivery model: tiering, SLAs by issue type, clear ownership, and the specific measures that will prove it worked.
- 03/05Design
Build the case management structure, decide where AI actually helps, and lay out the roadmap to get there.
- 04/05Activate
Stand up the new tiering and ownership model with the team, with hands-on training and change management built for what is in motion.
- 05/05Strengthen
Stand up the dashboards and feedback loop that keep response times and adoption on track after the engagement ends.
Explore the full approach
Already know what needs to change? Let's Talk
Proof
Case studies.
Around 2,000 questions a month arrived through one email inbox. I mapped the process end to end and rebuilt it with self-service, AI-powered answers, and a prioritized ticketing model.
- Inquiry volume dropped by 50%+
- Tier 1/2 response time cut in half
- 3,000+ employees migrated in under 60 days
Back-end operations, from intake through execution, follow-up and compliance, ran manually and were built for a local footprint. I designed and built an AI-enabled operations dashboard so the nonprofit could scale nationwide on the existing team while keeping student data private and compliant.
- 76% more capacity
- 50% lower operating cost
Offerings
Three ways I help HR work better.
Core focus
HR Delivery Assessment & Strategy
Assess how your HR department or HR ops team delivers today, build the strategy for a better delivery model, then operationalize it with Agile ways of working.
Learn moreProject leadership
HR Project Leadership
A dedicated leader inside HR for the big project that can't run off the side of someone's desk, like selecting and implementing a new HRIS or bringing in AI and technology.
Learn moreSenior capacity
Fractional Leadership & M&A Integration
Senior transformation leadership without a permanent executive hire, including leading the HR workstream through mergers and acquisitions.
Learn moreMost work starts with the HR Delivery Diagnostic: fixed scope, clear deliverables.
Also available: workshops for your HR team, and speaking on Agile HR and transformation. See what I teach
JMH is founded and led by Jillian Hintz.
Read the full bioReady when you are
Ready to build a better way for HR to work?
I help organizations turn HR strategy into action, with clear roadmaps, better ways of working, and hands-on implementation.